What are the system requirements?

You can watch on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+ (Sierra). You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer 11 on Windows 7 is not supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

MacOS 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

I can’t watch any of the films that I have bought, what’s going on?

Check your minimum system requirements above.
We recommend that you update to the latest version of your browser.
We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

Are the film available in High Definition (HD)?

Yes. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

What happens if I forget my password?

Simply click Forgot your password? on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does playback of my film stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using the SHIFT72 app which can be downloaded from the App Store. The app requires iOS 9 or later and allows you to stream content. Download along with the ability to watch offline is currently in development.

Can I watch content on my Android Device?

Yes, you can watch content using the SHIFT72 app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later and allows you to stream content and download to view offline.

Can I watch content on Linux?

Yes, you should be able to using Chrome on Linux, but this is not something we actively support.

What devices can I Chromecast from?

You can Chromecast from a Chrome web browser or from an Android device using the SHIFT72 Android app or from an iPhone or iPad using the SHIFT72 iOS app.

How do I watch content using Chromecast from Chrome?

Make sure you have connected your Chromecast to your TV and Wi-Fi network then follow the steps below. Your computer must be connected to the same Wi-Fi network as your Chromecast. For information or assistance connecting Chromecast to your TV and/or Wi-FI network, see support.google.com/chromecast.
1. Make sure you’re using the latest version of Chrome by navigating to Settings > About Google Chrome and update your Chrome browser to the latest version, if necessary. If you’re having trouble, here’s how to update Chrome.
2. Download the Google Cast extension.
3. Once installed, in the top right corner of your Chrome browser, you should see the Cast button.
4. In Chrome browser go to the film or TV page and start playing the content.
5. Select the Cast icon in the bottom right hand corner.
6. Select your Chromecast device.
7. The film or TV episode will now start playing on your Chromecast device.